Privacy Policy

We care about your privacy. This Privacy Policy sets out the basis on which we, Vofox INC. (hereinafter “Vofox”), take care of your privacy. It explains how we collect, use, process, share, disclose and store your Personal Data collected through your interactions with us; including through our website www.vofox.com, (hereinafter the “Site”), sale’s process, marketing activities, and other means. The aim of this Privacy Policy is to ensure that you understand which Personal Data we collect from you, the purposes for which we collect it, how we use it, and how we share it, and how we protect it. For further clarifications on this Privacy Policy, questions, or concerns, please do not hesitate to contact us.

Vofox INC is a Private Limited Company headquartered in Dallas, USA. We may collect data, including your Personal Data, through our interactions with you, and when you:

• Register, or complete or submit information or forms on our website;
• Download content on our website;
• Register for webcasts, seminars, conferences, etc. sponsored by us, or a partner; 
• Provide us with feedback and information via phone, email, social media, etc.;
• Answer a survey;
• Subscribe to our newsletters or other content-related material;
• Use Live Chat;
• Use forums or leave comments on our website;
• Purchase or use our products and/or services;
• During in-person meetings or at our events, conferences, workshops or gatherings;

Identifiers and registration contact information

Such as name, last name, company name, e-mail address, date of birth, account name, online identifier, Internet Protocol (IP) address, signature, social security number, physical characteristics or description, address, bank account number, credit or debit card number, other financial information. 

Commercial information

Such as delivery information and records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies and transactions made with us.

Geolocation data

Postal address including city, state, zip code, etc. related to your IP address. 

Internet or other electronic network activity information

Device information and device identifiers, browsing type and language, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement, and data connection and use, such as information you download.  

Other information

Such as any other information you choose to provide us directly in relation to the use of our services, surveys we send you, etc., inferences on your preferences and characteristics, customer information such as questions and other messages that you send us directly through online forms, chats, e-mail, phone, or post, summaries or voice recordings of your interactions with customer service. 

Our website automatically collects certain data, through automatic data collection tools such as cookies, beacons, among others. These tools automatically collect the following information:

Technical information

Including, but not limited to, browser type, operating system, device information, online identifiers including cookie data and Internet Protocol address (IP), domain name, referral URL, time zone setting, and/or time-stamp for your visit, information about your devices. 

Usage information

Includes, but not limited to, geographic location information (such as your country and/or state), date and time you visited our Site, numbers and frequency of visitors to our Site, page views and search queries, clickstream behaviours, amongst others. Also, it may include details of your use of third-party applications in connection with our service.

Such business purposes is to fulfil the purpose for which the Personal Information is provided; 

• To provide you with information, products and/or services that you request from Vofox;
• To administer and improve the functionality of our Site and its technical and functional management and present its content to our clients or others; 
• To communicate and respond to your requests and inquiries to Vofox;
• To analyze, develop and improve the use and performance of our Site;
• To operate our business and provide you with our products and services: engage in transactions with clients, and process orders from our services; 
• To modify, enhance, or improve our services and/or provision of such services to our clients;
• To follow up with our products and/or services after delivering them (live chat, email, or phone inquiries).
• As necessary and appropriate to protect the rights, property of Vofox, our clients, or others;
• To provide clients with e-mail alerts, event registrations, and other notices concerning Vofox’s products and/or services, or events or news that might be of interest to the consumer;
• To carry our obligations and enforce our rights arising from any agreement entered between Vofox and Vofox’s clients or other contractual third-party, including billing and collections;  
• To keep clients posted on our latest product announcements, software updates, and upcoming events;
• To respond to law enforcement requests as required by applicable law, court order, or governmental regulations; 
• For testing, research, analysis, and product and services development;   
• To comply with applicable law and regulations to operate our business;
• To manage the security of our Site;
• To customize the content and advertising you see on our website personalizing your experience and allowing us to deliver the type of content and product offerings you are most interested in and to send periodic emails regarding our products and/or services;

If you don’t want to be on our mailing list, you can opt-out anytime by accessing the following: info@vofoxsolutions.com

We rely on the following legal bases to collect and process your Personal Data

Consent

Where you have provided your consent for the processing of your Personal Data for a specific purpose.  

Performance of a contract

Where processing is necessary for the performance of a contract with you, or taking steps prior to entering a contract with you.   

Legal obligation

Where we have a legal obligation to process your Personal Data for example when answering to a public or governmental authority, courts, or regulators, according to a legal obligation under applicable law-. 

Legitimate interest

To satisfy a legitimate interest, for example when it is not required by law but it clearly benefits you.

We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We may share your Personal Data globally with our affiliates, service providers, third parties.

We may display advertisements from third parties and other content on our website that may link you to third parties’ websites. We cannot control nor hold responsible for such content and the third-party’s privacy policies. If you click and access a third-party advertisement or link, please understand that you are leaving Vofox, and any Personal Data you provided will not be covered by this Privacy Policy.  

We will keep your Personal Data as long as necessary to fulfil the purposes described herein. Upon your request, we will delete your Personal Data, unless we are allowed or required to keep certain Personal Data, for example, to fulfil a legal obligation or to resolve a dispute, etc.

Your Personal Data will be stored in Vofox’s databases. We are firmly committed to the security of your Personal Data. We will make our best efforts to protect your Personal Data, by implementing adequate technical, physical, administrative, and organizational measures, in order to guarantee the security of your information. We have implemented several measures such as (encryption, pseudonymization, amongst other measures to protect your information). However, please be advised that no system is ever a complete secured system, so you may take all possible measures to secure your Personal Data. Despite our best efforts to guarantee the maximum possible level of security of your information, provided we suffer a data breach, we will take all necessary measures to reduce its effects. 

We protect our children. Our services are not directed to children under the age of 13 years, or from ages from 13 to 16, or equivalent minimum age in the relevant jurisdiction. If you are under the age limit, please do not use our services and do not provide us with any Personal Data or information. We will not collect, process, or sell the Personal Information of users if we have actual knowledge.